ESSENTIAL JOB FUNCTIONS

• Receives, reviews, and completes documentation for all new products and services as well as existing accounts;
• Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly;
• Follows internal control procedures for production of debit/ATM cards;
• Promotes and achieves quality sales to attain Credit Union goals and objectives;
• Receives and responds to member inquiries, research requests, and member issues in a timely manner;
• Follows Internal Control procedures to accurately process fraud claims; provide members direction for processing fraud claims.
• Completes transactions data entry/changes and documentation in an accurate and timely manner;
• Interviews members to determine their financial services needs;
• Protects the Credit Union from potential loss via interview process and document review.
• Authorizes fee refunds within approved limits;
• Controls, maintains, and secures all cash and consignments as assigned within established limits;
• Balances daily transactions in an accurate and precise manner;
• Completes data entry, performs transactions, opens and closes IRA accounts and certificates;
• Assists with opening and closing procedures at assigned branch;
• Trains new Financial Services Representatives in all financial services transactions and procedures;
• Approves and establishes Credit Union membership for qualified applicants; and
• Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online;
• Reviews VISA debit and network applications to provide members with problem resolution;
• Makes out-going calls to members regarding marketing campaigns;
• Participates in business development efforts for select groups as well as participate in community relation events when required;
• Promotes all ancillary products such as Investments and mortgages to members through the use of quality referrals.
• Answers general questions concerning online systems, personal computers and phone applications as needed.
• Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.
• Completes annual training requirements and stays current with all assigned online classes;
• Completes debit card, withdrawal limit increases and wire transfers within established limits.

• Receives, reviews, enters, generates, and processes loan applications for consumer loans;
• Communicates loan decisions to members in a timely manner;
• Approves share and certificate loans, within established limits;
• Completes loan documentation, including inspection of collateral;
• Reviews documents with applicant and disburses loan;
• Provides quality control for loans;
• Sells insurance products such as; debt cancellation, mechanical breakdown and Gap coverage;
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Thorough knowledge of all products and services offered by the Credit Union;
• Working knowledge of loan and member service policies and procedures;
• Working knowledge of loan interviewing skills and techniques;
• Thorough knowledge of cash handling procedures and techniques;
• Skill in the operation of a calculator, fax machine, and various office equipment;

• Skill in the operations of a personal computer to include Internet/ Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs;
• Ability to quickly learn new online systems and procedures as implemented;
• Ability to prioritize work flow and handle multiple tasks;

• Ability to effectively cross-sell Credit Union products and services;
• Ability to make sound decisions regarding exceptions to member accounts;
• Ability to establish and maintain effective working relationships with co-workers and members;
• Ability to effectively communicate verbally;
• Ability to prioritize tasks and multi-task.
• Ability to train other employees;
• Ability to maintain regularly scheduled attendance;
• Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.